Knowledge Base
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Guides
- Getting Started Guide
- How to Backup Windows Network Shares and UNC Paths
- Backup to a Local Device (External or Internal Hard Drive)
- Securing your backup against Ransomware
- Two-Factor Authentication for Backup Accounts
- Seed Load Walkthrough
- How to Locate EFS Encrypted Files and Disable EFS
- Microsoft Office 365 Backup Guide
- Restoring Office 365 Items
- Microsoft Office 365 Cloud to Cloud Backup for MSP
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Documentation
- Creating Protected Items
- Add a new Storage Vault
- Available storage locations
- How to run manual backup
- Backing up Windows network shares and UNC paths
- Restoring Data
- Restore Disk Image Backups
- Browse job history
- Cancel a running backup job
- Commands
- Backup Report Email Address
- Custom Email Reports
- Deleting a Protected Item
- Disk Image Backup
- eazyBackup Software Structure
- Error "Access to the cloud file is denied" backing up OneDrive
- Remove a single backup snapshot
- Retention (Storage Vault)
- Confirm EFS keys are exported (Windows EFS)
- Data encryption
- eazyBackup Chunking Overview
- eazyBackup Chunking and Deduplication
- Storage Vaults
- Re-scan unchanged files
- Required URLs and ports for eazyBackup
- Setting up a new backup account (license) in my dashboard
- Retention
- Before and After Commands
- eazyBackup Hotfix Install
- Default File / Folder Exclusions From Backup
- Restore from Deleted Protected Item
- Show all articles ( 16 ) Collapse Articles
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FAQs
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Troubleshooting
- Another backup job is already running for this same Protected Item and Storage Vault, skipping...
- Cannot proceed - another task needs to finish using the Storage Vault first.
- Change of hardware causes registration dialog to appear
- Diagnosing Slow Backup Jobs
- Error "EFS-encrypted files may be unusable once restored"
- Error "Media is write protected" backing up OneDrive with VSS
- Error "operation not permitted" macOS
- Error "The target path 'X:\WindowsImageBackup' already exists - please safely remove this directory and retry the backup."
- Error backing up item exit status 3 Couldn't create virtual device set: Unknown error 0x80770005
- Found packs in index but not appearing on disk. Reindex needed
- Inactive / Abandoned "Running" Jobs
- Lost connection to local service
- Lstat: CreateFile \\?\UNC\ backup: Access is denied.
- Mount path conflict: Can't mount path inside real directory
- OneDrive error "The tag present in the reparse point buffer is invalid"
- Out of memory
- Shared Memory Provider: Could not open a connection to SQL Server
- VSS Error - Device is not ready
- VSS Error: Couldn't take snapshot. The shadow copy provider had an unexpected error while trying to process the specified operation
- Windows Backup encountered an error when writing data to the backup target.
- Error "Access is denied" when backing up files and folders on Windows
- Error "local error: tls: record overflow"
- Microsoft SQL Server backup encountered a VDI error
- Network connectivity errors
- Show all articles ( 9 ) Collapse Articles
Welcome to our Docs
eazyBackup is a Canadian cloud storage company offering Microsoft365 backup as well as an endpoint backup solution for Windows, macOS, and Linux devices.
We provide you with a client-side application that performs the backup and restore operations on your endpoint devices.
To get started, select your topic from the left hand menu or use the search feature.
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