Category: FAQs

How to Close My Account and Cancel Subscription

To close your account and delete your data from our service, log in to the client area:

  1. Select the 'Backup Accounts' -> 'Manage Accounts' option from the navigation menu.
  2. Click the "Actions" menu icon next to the backup account you wish to close.
  3. Select Delete Account from the Actions menu
  4. From the account removal page, select the Removal Type you prefer and then click the "Delete Account" button.

How can I restore my files to a new computer?

If you want to perform a restore to a computer that has not been registered with the eazyBackup software, please contact our support team, and request an additional device license that will be used for restore purposes.

Our team will add the additional device license to your account at no charge for 14 days.


How to reset a backup account password

Your backup account password can be managed independently of your billing account password. If you forget or lose the backup account password, you can reset it within the client area.

  • Navigate to the client area.
  • From the main menu click "Backup Accounts".
  • Click the "Actions" button for the account that requires the password change.
  • From the Actions menu select Reset Password.

Type and confirm your new password, optionally use the Generate Password option. We strongly recommend using the Generate Password option to ensure a strong random password for your account. When you are finished click Save Changes.


Account Devices and Billing

You can log in to the same backup account from multiple devices. eazyBackup automatically bills for each device used if a protected item has been created on the device.

Plans typically start with one device and can be modified from the service management page to support additional devices.

Each device has it's own Protected Items (backup jobs), and typically share a single Storage Vault. This means that devices can restore each others' data.

When a device is revoked, data from that specific device will be purged from the storage vault according to the retention policy on the vault. This is separate from the retention policy on the protected items. When a device is revoked, the protected items from that device are also removed. The data that belonged to those protected items will remain in the vault until the vault's retention policy has expired (default is 30 days).

A device has a "friendly name" that is set  when it is first registered. The "friendly name" defaults to the hostname of the PC. Devices can be renamed in the dashboard if needed.

To adjust your billing, devices must first be revoked from within the client area. After revoking a device, you can modify the backup plan from the service management page.

Can’t login to eazyBackup – Login information doesn’t work

Please ensure you’re using the correct login information. Customers may optionally have a unique username/password for each backup account and a separate login for the client area.

Backup Account

- You may have one or multiple backup accounts, each with a unique username and password. The backup account username/password you choose can only be used within the eazyBackup software and may not be used to login to the client area of our website. Follow these steps to change a backup account password:

Client Area

- When you purchase the eazyBackup service, your email is used to create a new account for billing and support services.
Your account email is used only to access the client area only and will not work when attempting to log into the eazyBackup software. Use the "Forgot Password" link on the client are login page to reset the billing account password.

PHI-compliant Cloud Storage and Online Backup Service

eazyBackup is a privacy-focused Canadian ePHI-compliant cloud storage provider. On request, eazyBackup will provide a signed information manager agreement for its users.

  • We provide built-in end-to-end encryption that cannot be disabled
  • Only you can access your data. We can’t access your data and no one else can either
  • 100% Canadian owned cloud storage located in Canada, meet your provincial healthcare compliance such as PHIPA

About Data Security

Backing up:

eazyBackup software always encrypts all user data before sending or storing it, using strong AES-256-CTR with Poly1305 in AEAD mode with high-entropy random keys. The user’s password is used to derive two 192-bit keys via PBKDF2-SHA512, with hard-coded parameters for repeatable output.

Your data at rest:

When eazyBackup sets up a Storage Vault for the first time, it generates two high-entropy random keys (the 256-bit “A” and 128-bit “E” keys). All user data in the Storage Vault is stored encrypted with the A-key using AES-256 in CTR mode, and authenticated using Poly1305 in AEAD (encrypt-then-MAC) mode. The only party with the decryption key is your company/the backup user. This ensures total privacy of the ePHI data.

Physical Location of the Data

eazyBackup provides cloud storage service from from Ottawa,  ON and Saskatoon, SK.

Data Centres are protected with 24/7 onsite bonded security personnel and CCTV cameras monitoring access and infrastructure.

Access to the Data Hall within the Data Centre is governed by strict security policies. Access is controlled with biometric scanners  in conjunction with key-card access. Physical entry is electronically secured and physically monitored.